Frequently Asked Questions
Everything you need to know about your dance gear and studio experience.
How do I determine the correct size for dance shoes?
Dance shoe sizing often differs from standard street shoes. We recommend referring to the specific size chart on each product page. For ballet and pointe shoes, we suggest a professional fitting at our studio for the most accurate support.
What is your return policy on performance wear?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, tights and undergarments cannot be returned once the packaging has been opened.
How long does shipping take for custom team uniforms?
Standard items ship within 3-5 business days. Custom team uniforms and personalized dancewear typically require 2-4 weeks for production and processing before they are dispatched.
Do you offer bulk discounts for dance schools and troupes?
Yes, ALC Dance Studios provides tiered pricing for bulk orders of 10 items or more. Please contact our corporate sales team at [email protected] for a customized quote.
How should I care for my technical dance fabrics?
To preserve the elasticity and moisture-wicking properties of your gear, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.